A seafront hotel has said it "accepts there is more to do" after it was found with stained towels, hair left in the bathroom and broken glass on the carpet at breakfast.
UV tests showed surfaces at the Grand Burstin were not cleaned properly after guests left, a Which? investigation found. Failures at the Britannia-owned hotel in Folkestone, Kent, were equalled at its sister hotel in Brighton, the Royal Albion, where faecal traces were found on the loo seat and a door handle.
The chain, which owns 56 hotels, has been named the worst for the eighth year running in a Which? survey of 4,000 guests. It came last out of 25 major chains, scoring 37 out of 100.
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