From cancelled holidays and flights to online delivery chaos, I have been guiding you through the Covid-19 confusion. Many readers have told me that after following my advice they got a positive result and money back in their pocket, which is great news.
But I am also hearing from people who have been ignored and now want to know what they should do next. From frustrated customers left with vouchers they can't use to rejected refunds and travel agents unwilling to pay out - it's been far from straightfoward.
So to help, here are some of your stories and my advice about what you can do to get what you're owed. Cancelled flights One reader, Isabelle, was booked on a flight to Marbella in May, which was cancelled.
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