A couple say that they have been left more than £1,040 out of pocket after they were not allowed to board their booked flight.
Derrick and Sheila Gordon are desperate for a refund so they can fly out to their son's wedding. They were due to depart from Heathrow Airport on December 23, 2021.
However, they arrived late for their connecting flight after being delayed when travelling from Manchester Airport earlier on the same day, due to additional immigration and customs checks.
They were left upset and stressed when they arrived and they were told that they could not board their transatlantic flights to Los Angeles, despite being told by the pilot that their next flight would wait for them, Manchester Evening News reports.
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