A man suffering from epilepsy who was wrongly denied a blue disability badge for nearly a year has been given an apology from Trafford council for its ‘unacceptable conduct’.
The Local Government and Social Care Ombudsman said the authority was at fault over the way they handled ‘Mr X’s’ application for the badge which allows people to park nearer their key destinations.
Their report said the council failed to give sufficient weight to evidence provided by Mr X's neurological consultant in a letter in May 2023.
The council refused the application and wrote to Mr X to inform him of its decision. Mr X appealed on August 14 and the council requested further information about his neurology outpatient appointments. “Mr X reiterated the information provided by the neurologist and said he could not see the relevance of outpatient appointment information,” the Ombudsman investigator's report said.
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