Co-op Bank apologises after glitch sees payments taken twice from some business accounts
manchestereveningnews.co.ukThe Co-operative Bank has issued an apology after a number of small business account holders reported a technical issue that resulted in payments being taken twice.
On social media, one user expressed their frustration, stating they were "almost £5k down thanks to this with no resolution in sight".
The bank responded on Tuesday, acknowledging the problem and confirming that it affected a "small number" of the 96,000 small business customers they serve.
A spokesperson for The Co-op Bank said: "We are aware there are a small number of SME account holders who have duplicated payments showing in their balances and are in the process of correcting this issue." Read more: It's one of the 'coolest places to live in the UK', but some people in this Greater Manchester area feel left behind They added, "We apologise for any inconvenience caused and are supporting customers during this period." Customers took to social media to share their experiences, with some facing long waits to speak with staff, while others found themselves unexpectedly overdrawn.
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