BT scrapping another free service this week after getting rid of phone book

dailyrecord.co.uk:

BT is set to scrap another complimentary service this week, following the discontinuation of its physical phone book. The telecoms giant is pulling the plug on its online phone directory this week, leaving customers without the digital option to look up individual or business phone numbers after April 30.The move will impact those who struggle to find phone numbers online or are unable to access the internet, pushing them towards using the premium-rate 118 500 number service, which charges £1.55 per minute plus a 77p connection fee.BT has named the decline in usage of thephonebook.bt.com as the reason for its decision to get rid of it.

This comes after BT's announcement that the last editions of its paper phone book are being distributed this month. Since the first delivery in 1880, with an annual print run of 18 million copies, the company now points out that people prefer using online search engines for the same information.

BT also highlighted that ending the service will contribute to saving approximately 6,000 tonnes of paper each year, aiding its ambition to achieve net zero by 2030, reports the Mirror.

Faisal Mahomed, Director of BT UK portfolio businesses, commented on the change on the BT website, initially posted last May: "Since 1880, the Phone Book has been synonymous with BT.