British Gas forced to pay out £1.73m after 270,000 customers hit with metre change
Reading now: 464
mirror.co.ukBritish Gas has said it will pay £1.48 million to customers and £250,000 more into the energy redress fund after changing meter providers and not telling people what it meant for them in time.
The change left some people unable to top up their pre-payment metres, as the minimum amount quintupled from £1 to £5, while the shops people needed to head to also changed.
Energy regulator Ofgem said: "Some customers may have gone off supply as a result, or suffered detriment through wasted journeys to shops where they could no longer top-up. "In addition, customers were unable to contact British Gas’ enquiry line the day of the change." The move from from Paypoint to Payzone, which went live on 1 January 2020, hit more than a quarter of a million
Read more on mirror.co.uk
The website celebsbar.com is an aggregator of news from open sources. The source is indicated at the beginning and at the end of the announcement. You can send a complaint on the news if you find it unreliable.
