Britannia named UK’s worst hotel chain for 11th year in a row
manchestereveningnews.co.ukBritannia has ranked the UK’s worst hotel chain for the 11th year in a row. Consumer group Which? has named the best and worst hotel chains of 2023 based on a survey of more than 5,000 people.
The company’s hotels received a customer score of just 48per cent. The chain received one star ratings for its bedrooms, bathrooms and wifi; while factors such as customer service and bed comfort receiving two stars.
The chain scored no higher than two stars in any of the remaining categories - including cleanliness. Britannia has 60 hotels across the UK, including The Britannia Hotel in Portland Street and Sachas in the city centre.
In the Which? survey, one respondent said the hotel was ‘awful… so filthy that we cleaned the whole accommodation ourselves.’ Another lamented their stay was ‘like something out of the sixties’, while another guest concluded they’d ‘never stay in a Britannia again’. READ MORE: Michelin Guide pub tells customer they 'wish she'd gone to McDonald's' READ MORE: Couple slams Welsh resort’s worst-rated hotel after nightmare stay - but they did like one thing Travelodge and Mercure came joint second worse, with scores of 56 per cent.
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