Barclays urges customers to make 'simple check' after fraud alerts

manchestereveningnews.co.uk:

Barclays has advised customers to perform a basic check after a customer reported fraudulent activity on two of their bank cards.

The saver had previously contacted the bank due to difficulties accessing their funds following the fraud alerts. They had to cancel their card due to the fraudulent activity but had experienced further problems.

In a message to Barclays over X, they stated: "I've been sent a replacement but currently waiting on delivery. In the Barclays app, there's a digital version of the new card but it's being declined for payments and I've received a text of more fraudulent activity on this new card, apparently. "I can't reply "N" to the text because the one payment isn't mine but the others are.

What do I do as I need to pay for travel to and from work today? I can't withdraw cash as I have no card and I can't use the digital form." The bank suggested that the customer send them a direct message to assist with their query.