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Airlines escape fines for breaking consumer rules in the UK for 17th straight year

Britain Coronavirus show performer travelers escape

16.09.2020 - 02:21

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No airlines have been fined in the UK for breaking consumer law in the past 17 years, according to new analysis. Consumer group Which?

said its findings show that the Civil Aviation Authority (CAA) should be given enhanced powers to crack down on carriers failing to give passengers the refunds and compensation they are entitled to.

Which? found that since the CAA was granted regulatory powers to seek enforcement orders in 2003, no airline has been fined in the UK.

It added that only one application for such action has been made in that time. That was against Ryanair in 2018 over an allegation it refused to compensate passengers for delays caused by industrial action by its staff, but the case has yet to be heard in court.

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