Britain covid-19 reports Britain

Virgin Media is most-complained-about broadband company as customers fume in lockdown

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According to Ofcom, Virgin received the most complaints per 100,000 about their broadband, pay-TV, and landline phones between January and April 2021, while the UK faced its third national lockdown.The majority of these complaints focused on complaints handling (39%), fault and service issues (33%), and billing problems (13%).Plusnet, Vodafone, and TalkTalk are said to have also generated complaints above the industry average during this period when many customer call centres were closed due to the Covid-19 lockdown.

A spokesperson for Virgin Media told ISPreview that providing great customer service remains their "number one priority".They said: "Since Ofcom collected its data for this report, we have made a number of improvements to our.

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