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The 'wool' M&S jumper that's only a third wool... and the 'silk' dress made of polyester: How big brands' products aren't always what they claim

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msn.com

Thousands of shoppers are discovering items ordered from reputable retailers are not what they expected. Complaints about goods that were poor quality, faulty or not as described rose by 138 per cent last year, according to the dispute service Resolver.

In many cases, items were described as being made of quality natural materials, like wood or leather, but turned out to be constructed from cheap synthetic imitations.

Not only are these cheaper materials worth less, they tend to be flimsier and less durable. Here, Money Mail investigates misleading online descriptions and how you can avoid being caught out. . .

Caroline Blight, 43, spent £30 on three wooden shelves from Homebase. The website described them as ‘timber shelves’ with a ‘hard-wearing timber finish’.

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