face-to-face assessments for Personal Independence Payment (PIP) claims in March as part of UK Government measures to combat the coronavirus.
These have been replaced with telephone and paper-based assessments for everyone making a new claim for PIP and will continue until further notice.
However, many people waiting on their telephone assessment may not be aware of a crucial change that has taken place. The DWP asks Independent Assessment Services (IAS) or Capita to assess people who are claiming PIP.
IAS provide PIP assessments in Scotland , the North East and North West of England, London, the South East, East of England and South West England.
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