Kate and William have heard firsthand how a text helpline they set up helped a young boy who was contemplating taking his own life.
The Duke and Duchess of Cambridge were clearly moved as they heard how the 12-year-old contacted Shout 85258 – developed by the couple’s Royal Foundation – during his crisis and a volunteer supported him before the boy rang the police for help.
The boy’s parents, who weren’t identified, spoke directly to William and Kate during a video call. They said their son was doing much better now and was even looking forward to returning to school.
Earlier this week, @KensingtonRoyal spoke via video call to a family whose young son had reached out to Shout 85258 for support when he was at crisis point to hear his story
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