Manchester Evening News: "It wasn't the most expensive place, so I wasn't expecting luxury."I've travelled quite a lot and used booking.com for years."I wasn't expecting anything big, that wasn't the point of the journey."But we were quite shocked."It was the worst place I've ever stayed, I've never seen anything like it."The problems first became apparent when the family checked in.They were told, by a member of staff, that there was a problem with the room keys and they wouldn't be allowed to keep one for themselves.Another member of staff then opened the two rooms for them – using the same key.Describing the situation as "very unnerving", the mum pleaded with the hotel, based in Rusholme, to let her keep one key for both doors – it's.
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