Don't miss a thing by getting the day's biggest stories sent direct to your inbox The emergency services failed to work together and adhere to established principals in the aftermath of the Manchester Arena bombing, the senior British Transport Police commander on the night has said.
And Robin Smith, then Assistant Chief Constable and the force's 'gold' commander for its response, called for an overhaul in the ways 999 commanders and blue light services communicate with each other during major incidents.
Referencing the coronavirus pandemic and new ways of virtual working, Mr Smith suggested the creation of a 'WhatsApp group' for senior, gold commanders. "The last 12 or 14 months, society has worked differently," he told the public inquiry
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