The Department for Work and Pensions (DWP) has confirmed that it will be expanding its online service which will enable all people making a new claim for Personal Independence Payment (PIP) to apply online.
Minister for Social Security and Disabilities, Sir Stephen Timms, also said the online PIP service will allow claimants to track the progress of their application.Sir Stephen’s comments came after LIb Dem MP Charlotte Cane asked if the DWP had made any assessment “of the adequacy”of the PIP application process.
The Minister also highlighted that “over the longer-term, the Health Transformation Programme is modernising the entire PIP service to improve customer experience and efficiency, building trust in our services and decisions”.In a written response to the Ely and East Cambridgeshire MP, Sir Stephen said: “Customers are currently able to register for Personal Independence Payment (PIP) by telephone or in writing.
Those who are eligible are then required to complete a health information questionnaire which is used to support the health assessment, undertaken by our contracted Health Professionals.“The health information form (PIP2) is generally completed and returned by post, but a proportion of customers are able to submit their information online.“We understand that the PIP application process can be challenging for some, in part due to the quantity of information that customers need to provide, but the process has been developed and improved over a number of years to be as straightforward and inclusive as possible.”He also highlighted help available for people finding it difficult to complete the PIP application form.
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