Boy, 4, in tearful breakdown after being told he can't board Ryanair flight to visit nan
dailystar.co.ukRyanair's handling agent. READ MORE: Student given hotel 55 miles away as easyJet cancel flight in 38C heatwave hellServices such as check-in and baggage handling are contracted to ground handling agents at airports by the operating airlines.
And in this case, the handling agent at Liverpool Airport failed to link the youngster's booking to his supervising adults, and incorrectly denied him travel, on July 28.Jacob's uncle, Ben, from Ormskirk, agreed to take the youngster after the boy's dad paid £400 on the holiday.The family say they were told they needed to book him as a separate flight, which would then be linked to theirs.Ben, who wished to share only his first name, told the ECHO he spent a week trying to contact Ryanair to link the bookings before they arrived at the airport.He added: "It was separate bookings but I spoke to Ryanair when we first discussed it and they said we needed to book him as an adult, book in as a new booking and then call back when it's sorted and they will link them and change the names."So my brother paid £400 and got it sorted and we called Ryanair to link them.
But we spent a week and half trying to get through to them and it would just cut off."The tech trouble continued so the boy's uncle decided to gamble and bring him to the airport so a Ryanair rep could sort it.For more shocking stories from the Daily Star, make sure you sign up to one of our newsletters hereThe family say they were told that query could not be completed by the staff at the airport and there was no-one else available to do it.
Ben said: "In the end we had to get my brother to turn back and come and pick him up. The poor lad had to hug his cousin goodbye and go home."Dad Justin said: "It's all very disappointing..
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