A bank have mistakenly axed a client’s account after they thought he was dead, meaning they closed his account and cancelled all direct debits.
High street bank Lloyds wrongly closed John Hill’s accounts and he only made the discovery when he got emails from her energy providers.
Mr Hill was unable to access his money for more than a week before Lloyds rectified the situation and restored his accounts.
They have suggested an amount of £525 as compensation and apologised for the error. The said the cause was a mix up about an alert stating that ‘John Hill’ had passed away.Read more on dailyrecord.co.uk