'Appalling' Britannia Hotel where 'customers have panic attacks' during 'horrific' stays
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dailystar.co.ukDaily Star's biggest headlines straight to your inbox! A former manager at a Britannia Hotel has spoken out on what he describes as the "appalling" running of the venue.
The ex-manager of The Grand Hotel in Scarborough anonymously revealed there are concerns with fire safety and the treatment of customers is routine "a joke".He said the "appalling" condition of many of the rooms that customers have paid to stay in is down to understaffing of cleaners and pressure on those employed.He claims that most complaints made by dissatisfied customers are "brushed aside" and very rarely resolved.Recently, he was told his "services were not required" by the owners of the hotel, Britannia, and was given his final paycheque this week.
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